“Thankfully there is a cleaning company that gets it right” – a letter of recommendation

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Thankfully there is a cleaning company that gets it right! –  That is right, we get it right, every time.

We all know what it is like to hire an amateur to do something in an effort to save money, don’t we? There is saying, and it goes like this:

“If you think a professional is expensive, wait until you hire an amateur”

This is certainly something one of our new customers have faced using cleaning companies that made all the promises is the beginning but were just awful after a few sessions.  Keep reading below where we have copied a letter from a new customer  who is just delighted to finally get it right.

” Dear Mr & Mrs Jones,

                  Id like to begin by explaining why I am writing this letter today.  Several months ago, my husband and I decided we needed a cleaner to visit once a week while we were in work, so we could have a bit of time over the weekend to just relax.  We responded to an advert we seen on a shop window, their price seemed fair, so we reached for the company in question and found their page on Facebook, things seemed quite authentic so we decided to give them a call. After a conversation on the telephone, we agreed a time where she would visit and we could discuss our needs.  The time came when we were visited by the company who said they had a range of cleaners to suit everyones desired time and day and promised the cleaner we would have was a good worker and a reliable cleaner.  We were told the company advertised itself as a “Professional, fully registered, fully licensed service with CRB checked staff”  Now we were slightly alarmed by the fact that this lady, a proposed business professional did now know that the whole CRB process has now changed to DBS and when we questioned who she was licensed with she couldn’t give us a clear answer,  We decided not to go ahead with the service as the owner didn’t seem reliable.  We were right to go with our gut feeling as we have now discovered that this lady did not have any staff at all, she was working alone, everything she told us was a concoction of tales.  A second attempt we hired a lady who was upfront about the fact that it was only her and we were happy with her £11 per hour charge.  This again, ended in disappointment.

IMG_2814The first visit was good but it went down hill from there.  The following week she decided to turn up later than the arranged time and was busy cleaning when I returned home from work and the week after she didn’t arrive at all.  We spoke to her and she said she had a few problems but would be there next week but that never arrived.  She completely let us down.

We were about to give up when we were told about a company by a friend who had hired this particular company for many months, this company was yours, VeriClean.  As soon as we were in contact with you our experience was easy and completely hassle free.  You arranged for the cleaner to arrive at our home at the set day and time, she arrived promptly, professionally dressed & well mannered.  She explained that she needed time to build a routine but once this was done it would be plain sailing and indeed it was.  We are delighted with the level of service you provide us and we appreciate the hard work Beverley puts in to ensure our house is as clean as possible.  When the cleaner can’t make it you always send a replacement and the manner of your reception is always as pleasant and as helpful as possible.  I couldn’t be happier.

Thank you for your continued effort to ensure our service is always spot on, at last, we found a cleaning company that gets it!

Yours

Mr & Mrs. C “

Judge for yourself.  If you would like a real cleaning company to take care of your cleaning requirements, call us 01792 447071